Conflict Resolution Skills

Description

Resolving conflict in a positive manner is a skill than can be developed and practiced. Being heard can be one of the most important goals of someone engaged in conflict. Knowing how to listen and deploy appropriate communication tactics is determinative of whether a conflict will have a positive or negative resolution. Examine listening skills, appropriate and strategic verbal and non-verbal communication skills, and how to assemble a conflict management plan likely to yield positive resolutions.



More Ways to Learn Conflict Management

Cómo resolver problemas y tomar decisiones con eficacia

College | Online class

El pensamiento crítico (la aplicación de métodos científicos y del razonamiento lógico) constituye la base para resolver problemas y tomar decisiones con eficacia. El pensamiento crítico nos...

Free

BUS403: Negotiations and Conflict Management

College | Online class

Negotiation refers to the process of interacting in order to advance individual interests through joint action. Contrary to what you might think, negotiations are not confined to the professional...

Free

Conflict Management Capstone Project

College | Online class

The capstone project is designed to give you the opportunity to apply what you’ve learned in Types of Conflict, Conflict Resolution, and Intercultural Communication and Conflict Resolution. In this...

Free

Turn Conflict into Collaboration

College | Online class

Master the fundamentals of conflict resolution, harness the power of positive conflict, and hone your intercultural communication skills. In this Specialization, you’ll learn to strengthen your...

Free

Intercultural Communication and Conflict Resolution

College | Online class

Intercultural Communication and Conflict Resolution is a growing area of importance considering the pace and volume of global transactions. The ease of global communication using technology, the...

Free

Types of Conflict

College | Online class

Conflict is everywhere and it is impossible to avoid conflicting viewpoints. However, not all conflict is bad, nor is it inherently negative. How conflict is handled makes all the difference. It is...

Free

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