Ethical Principles for Conversational AI (LFS118)

This course discusses the use and value of voice technology to provide access to the digital world and bring tangible improvements to people’s lives along with the impact and ethical challenges of conversational/voice AI. The design principles and frameworks that create value as well as help avoid potential harm as humans interact with conversational/voice experiences will also be covered. The course will also explore the ethical issues and impact of conversational/voice AI on privacy, data collection, children and other vulnerable users, especially as it relates to cultural biases. This course offers practical guidance on the values to be promoted, rights to be respected, and measures to be taken for successful, ethical voice AI conversations.

This course is designed for organizational leaders, product development teams, legal and ethical champions, who are involved — or interested — in building and adopting conversational/voice AI tools.