Office Procedures focuses on the needs of the modern office worker. It stresses communication and interpersonal skills, including proper handling of the telephone; the processing of information and managing of records in modern business organizations; common business documents and procedures; and efficient time and task management. In completing this subject students apply the skills and concepts they have learned to determine what to do and how to handle various business situations. Among other activities, they write emails, proofread and properly format business letters, prepare an invoice, work with a records retention schedule, properly prepare file folders, process mail and prepare an agenda for a meeting. There are 7 examinations in Office Procedures. Oliverio, et al., The Office: Procedures and Technology, South-Western/Cengage Learning.