CUST105: Customer Service
Unit 1: The Customer Service Workplace The fundamental duties of a Customer Service Worker (CSW) are to answer questions and resolve problems. Success in this regard depends on the CSW’s ability to connect with customers on a personal level. To that end, this unit will teach skills related to forming proper attitudes, creating strong first impressions, communicating well both verbally and non-verbally, and – most importantly – understanding just what it is a customer needs and wants. Completing this unit should take you approximately 16 hours.